UGC to Launch e-Samadhan Next Week: Online Portal for redressal of student grievances



UGC to Launch e-Samadhan Portal: University Grant Commission is going to launch an online portal, e-Samadhan, next week for redressal of grievances. All students’ related issues will be addressed within 10 working days through this initiative.

UGC to Launch e-Samadhan Portal: As per the media reports, University Grants Commission (UGC) is all set to launch an online portal, e-Samadhan, next week for addressing student-related grievances. UGC will now monitor and address all grievances of students and teaching/non-teaching staff through a centralized portal called ‘e-Samadhan’. The online portal is going to be made operational next week.

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UGC’s e-Samadhan Online Portal Set to Launch Next Week

University Grants Commission’s e-Samadhan Portal will handle issues like non-refund of fees, making admission contrary to merit, refusal of admission in accordance with the declared admission policy, withholding of original degrees/diplomas/certificates by institutions, etc.

According to UGC, with the admission season on and as many students have already secured seats in universities/colleges out of the ambit of the CUET-UG and some of whom may withdraw once the engineering, medical and CUET-based admissions get underway, this service would be of immediate benefit to them. UGC has recently issued a circular stating that if a student withdraws from a particular course/college/university by October 31, 2022, s/he should get full refund of the fee and also the institution would return the original certificates submitted at the time of admission.

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UGC’s Grievance Redressal Process

The University Grant Commission (UGC) is setting up a time-bound redressal process that will resolve student-related issues within 10 days and prevents unfair practices in higher education institutions (HEIs). UGC Chairman M Jagadesh Kumar stated that “UGC provided various mechanisms. Because of the non-availability of a single-window system, the stakeholders were lodging multiple complaints/grievances at various places. Owing to that the redressal mechanism was working at a slow pace, which was also causing further concerns to the stakeholders.”

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e-Samadhan Stakeholders

The e-Samadhan Portal will address the issues of Students, Teachers, Colleges and Universities.

e-Samadhan Stakeholders

Size

Students

3.8 crore

Teachers

15 Lakh

Colleges

42343

Universities

1043

UGC Chairman M Jagadesh Kumar said that “UGC has a large number of stakeholders comprising 1,043 universities, 42,343 colleges, 3.85 crore students, and 15.03 lakh teachers. the Commission has a greater role to play in resolving challenges and issues faced by various stakeholders, particularly students and faculty.”

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e-Samadhan Time Limit to Respond to Issues

The e-Samadhan Portal has a time boundation to respond to the student and teacher-related issues within the following time period:

Issues

Maximum Time Limit to Respond

Ragging/ Gender Issues

As per existing norms

Student-related matter

10 Working Days

Teaching/ Non-Teaching Issues

15 Days

`University/College/Other Matter

20 Days

Exhaustive List of Student-related grievances to be addressed by e-Samadhan Portal

Below are the samples of Student-related grievances to be handled by e-Samadhan Portal:

  • Making admission contrary to merit
  • Irregularity in the admission Process
  • Refusing admission in accordance with the declared admission policy
  • False or misleading information in the prospectus
  • Withhold or refuse to return original degrees/ diplomas/ certificates
  • Demand of excess money not specified in the admission policy
  • Breach of the policy for reservation in admission
  • Non-payment or delay in payment of scholarship/ fellowship
  • Non-refund of fee

How to Register Grievance on e-Samadhan Portal?

The user would be able to register a grievance by following simple procedure with the help of mail ID/ making a phone call on toll free number 1800-111-656.



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